Shipping and Return


The website ships worldwide.

What are the delivery time and costs?

Orders placed before 12pm are delivered the same day, except for weekends, bank holidays or exceptional information delivered by our services. You will receive an email confirming the order processing as well as its delivery. During the holiday season, please check with our customer service.’s delivery service is covered by our providers, La Post and UPS, for Switzerland and the rest of the world.

Delivery is free.

How can I follow the delivery of my order ?

Bombom Bijoux will send you an email as soon as the package is shipped, giving you a delivery tracking number. 


What is the delay to return an order and what are the conditions?

You have the possibility to return any order on the website in the 14 days following the delivery date.

Any non-compliant return or unfit for resale (damaged, used or dirty) will not be submitted to return nor credit and will thus be redelivered at your attention.

Products made for special orders (made-to-measure customized links) cannot be exchanged, nor reimbursed.

Can I exchange a product bought on the e-store in a Bombom Bijoux shop or a retailer?

Any purchase made on our eshop cannot be exchanged or refunded in our Bombom Bijoux stores or in one of our retailers (Switzerland & world).

How must I return a product ordered on the website?

Please send a request before with your order number to . We will be happy to provide you with all the information you need to proceed your return.